Support
Help, quickly
Most things are one screen away in the app. For everything else, hello@talepuff.com reaches a person.
Ask about your cube
Enter your email and we will send a link that signs you in — no password to remember. Once you are in, we can look at your own cubes and plan while we answer. We never see what your child asked for; that is yours, and no part of this chat can reach it.
Would rather not sign in? hello@talepuff.com reaches a person.
When something is wrong
Cube gone quiet? First check it’s not us: service status.
The light pulses but nothing happens when I press
A pulsing light means the cube is waiting to be set up. Open the app, tap Add a cube, and follow the steps. If it was set up before, it may have been removed from the account or moved to a new router; setting it up again takes two minutes.
The cube says it cannot reach the internet
Its light shows a steady colour for this. Check the Wi-Fi password in the app by setting the cube up again, and check that the router is not asking for a login page, which the cube cannot fill in.
It heard something else than what my child said
Speak after the chime, within eight seconds, from within a metre or so. Background noise from a television is the usual cause. The app shows what was heard.
I want a different voice
Hold the button on the cube to audition storytellers, or change it in the app under the child's profile. The change takes effect on the next story.
Nothing plays at all
Turn the cube off and on. If the light never comes on, try the other USB-C cable from the box and a wall adapter rather than a laptop port.
Questions parents ask
Does it need Wi-Fi?
Yes. Stories are made on Talepuff's servers, never on the cube, so the cube needs your home Wi-Fi. Setup takes about two minutes in the app. If the internet is down, the cube still tells a small set of stories it keeps on board.
Is it listening all the time?
No. The microphone is switched on for eight seconds after the button is pressed and is off the rest of the time. There is no wake word.
What ages is it for?
Children from about two to twelve. You set each child's age in the app and every story is written for it.
What if my child asks for something they shouldn't hear?
The storyteller politely declines and offers something else. Every request and every story passes checks before a word is spoken, and every refusal is reviewed by a person.
What if my child asks for Spider-Man, Elsa or Chhota Bheem?
Those characters belong to their own storytellers, and Talepuff does not reproduce them. The storyteller says so in one warm sentence, then tells an original story in the same spirit: a hero who climbs walls, a queen whose magic makes snow, a strong village boy who protects his friends.
What about Hanuman, Krishna or Noah?
Figures of faith are never given made-up adventures. The storyteller tells one of that tradition's own well-known stories, faithfully, and says where it comes from. You can turn stories of faith off in the app if you would rather tell them yourself.
Why does every story end with a choice?
Because a child with a decision to make comes back. Each story leaves one small door open for tomorrow and offers two ways it could go. The next night your child says which, and the story begins there.
Can two children share one cube?
Yes. Each child has a profile with their own age, storyteller and library. The cube asks who it is talking to.
What does the plan include?
New stories every night, up to 3 per child, for up to 4 children and 2 cubes on one family plan. Replays are always free. The first 14 days are on us, starting from the first story.
What happens if I stop paying?
The cube keeps working. Every story it has already told stays, and playing one is free forever — your child presses the button and says “again”, or names it: “the one about the dragon”. Only new stories pause until there is a plan again, and the cube says so kindly and offers an old favourite by name rather than going quiet.
Can I delete everything?
Yes. Remove a child in the app and every story, title and request for that child is erased. Close the account and the rest goes with it.
Still stuck?
Email us with the cube’s serial from the card in the box. We answer within a day.
hello@talepuff.com